Speaker: Saul Carliner
About the program
Experts advise technical communication professionals to develop business acumen, that is, awareness of the financial and political forces underlying the work of their groups and those of the internal or external clients they serve, so training professionals can work effectively and propose options that clients are likely to accept. This session introduces the basics of business acumen for technical communication professionals.
You’ll learn:
- Why technical communication is a client service profession (even if you work internally)
- How organizational contexts affect your work
- How to use project management and processes to manage customer expectations
- How your group charges its clients
- The results internal and external clients really care about
- Competition for your work—internally and externally
About the speaker
Saul Carliner is a Professor of Educational Technology at Concordia University in Montreal, where his research and teaching focus on the design of instructional and informational materials for the workplace, the management of groups that produce them, and related issues of policy and professionalism. In industry, he advises learning and communication leaders on strategic business decisions, conducts complex program evaluations, and offers skill-building workshops. An award winning teacher, researcher, and author, his books include the best-selling Training Design Basics, award-winning Informal Learning Basics, and the timely, Career Anxiety: Guidance for Tough Times (with Margaret Driscoll and Yvonne Thayer) and special issue of Intercom about perceptions of technical communicators. He is a Fellow of the Institute for Performance and Learning, and a Fellow and past international president of the Society for Technical Communication.
Time: Wednesday, April 10, 2024, at 6:30 PM Pacific
Location: Zoom
Program:
6:30 to 7:00: Networking
7:00 to 7:25: Announcements
7:30 to 8:30: Presentation
8:30 to 8:45: More networking
~ 8:45: End the Zoom meeting
Join Zoom Meeting
https://us02web.zoom.us/j/86388481798
Meeting ID: 863 8848 1798
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Important notes:
- Members of other chapters welcomed. If you belong to another STC chapter, you can attend our meetings.
- IABC members welcome. All members of the San Francisco Chapter of the IABC are welcome to register for Berkeley STC General Meetings.
- Non-members can attend. You don’t have to be a member to attend our meetings.
- Tell us if you’re hiring or job-hunting. Attendees are encouraged to announce open positions or to announce that they are searching for work. Feel free to bring job listings, resumes, or business cards for distribution.
